Why Choose Us
Proactive and personalised service: We go the extra step
Australian immigration can be complex, stressful, expensive and time-consuming. Acacia aims to make the immigration process as positive an experience as possible for all of our clients. This involves both “making the client’s day” by producing amazing results against the odds and quicker than expected, as well ongoing, proactive and responsive support throughout the entire process.
You will receive an Immigration Roadmap at the very beginning of the process. The Roadmap details your best visa option as well as highlighting potential issues with your case. We also suggest alternate pathways should the regulations or your situation change, giving you peace of mind that if issues arise with the first option, you have a number of fallback options.
Acacia operates on a fixed-price basis – from the very beginning you know exactly how much your costs are going to be, and you won’t receive any nasty surprises later on.
You will also receive a reliable and realistic timeline for lodgement and processing up front. Acacia has an excellent track record of lodging and obtaining visa outcomes for our clients within a very tight timeframe.
Your case is handled by a dedicated case manager who is fully on top of your individual situation. You can contact your case manager at any time with any questions or for further information so you’ll never feel anxious about where you are in the process.
You can receive an update on your case instantly through the Acacia Case Management System (ACMS). The ACMS is a fully-integrated contact management, accounting and email system which collects all information on a case together on one screen. Any of our staff members can give you an immediate update by referring to ACMS.
Where Migration Regulations change during the process, we will keep you fully informed on these and we produce regular email updates for our clients.
At Acacia Immigration, we are committed to providing our clients with exceptional service, every single time.